Terms of Service

 

Client Agreement and Operational Policies

Welcome to Patient Care Professionals. By booking our caregivers or utilizing our home healthcare services, you agree to the following terms and conditions. These policies are designed to ensure seamless, professional, and uninterrupted care for your loved ones.

1. Financial Dealings & Direct Contracts

• Direct contracts and financial dealings with the workers of Patient Care Professionals (PCP) are strictly forbidden[cite: 793].
• Payment will not be returned in case of direct financial dealing with the PCP worker[cite: 794].

2. Payment Terms

• A one-month payment will be made in advance prior to the commencement of services[cite: 795].
• Subsequent payments must be made on the first working day of each month[cite: 796].

3. Refund & Cancellation Policy

• In case of the natural death of the patient, or if you leave our services by your own will, the advance payment will not be returned[cite: 797].

4. Duty Timings & Caregiver Meals

• Standard duty timing will be 24 hours, 7 days a week (unless a specific alternative shift is selected during booking)[cite: 798].
• During duty timings, meals must be served to the PCP staff acting as the patient’s attendants[cite: 799].

5. Complaints & Support

• We are dedicated to providing the highest standard of care.
• Please contact the administrator for any complaints or suggestions regarding our staff or services[cite: 800].

Contact Information for Legal Inquiries:

• Head Office: Office 12-B, Tajj Mahal Plaza, 6th Road, Rawalpindi, Pakistan.
• Phone Lines: 0331-5464549 or 0349-9902383.